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Usually, companies that are already present in Portugal select people from their Portuguese subsidiary to integrate the new centre. As a result, many of the professionals in Business Services Centre management positions came up from the organisation, and did not have previous experience in this type of facility. With such a reliance on former service personnel, investing time and energy into them is important to Gary. He provides free training courses for service leavers and ex-forces as part of the business corporate responsibility programme, as well as sponsorship, plus general support and advice. Other companies acknowledge that they have suffered a delay in their projects and/or growth initiatives.
Chapters contribute to ongoing debates about the nature and management of service business and the characteristics of service-led economies. Disciplinary perspectives on services, services and core business processes, and the management of service business are explored. All our business services carry the Customer First Standard, a quality mark recognising excellent customer service. Our Chief Operating Offices oversee operations, risk and administration activities for businesses and functions across HSBC. The teams provide leadership and guidance that enable HSBC to fulfil our business risk, control and operational support responsibilities, and ensure excellence in the delivery of our services.
According to the bank BNP Paribas, the most in-demand financial profiles are financial and management accountants, compliance officers, risk management officers and risk controllers. Moreover, data specialists such as data scientists, artificial intelligence specialists, and quantitative research analysts represent about 10% of the workforce of BNP Paribas in Portugal. This interdisciplinary Handbook provides a critical and multi-disciplinary review of current service business processes and practices.
“I would also recommend taking a look at organisations like X-Forces Enterprise and FSB for advice, mentoring and access to funding.” In fact, around 80 per cent of his company’s trainers are ex-military and specialise certain fields, from mental health through to automotive skills. As part of a learning opportunity while in the Army, Gary gained vital experience by starting up his own training and recruitment business, so it seemed a logical step to build upon when he left the Engineers in 2016. “Some of those companies are people like the Federation of Small Businesses and X-Forces Enterprise, and there are other social enterprises out there as well whose job it is to try and help you succeed in business.” Countrywide Telecoms grew to become a leading supplier of communications solutions and works with some of the largest UK house-builders, providing more than 1,000 construction sites across the UK with a super-fast broadband service. It was rebranded as UK Connect in 2018, to recognise its growth and won the Business of the Year – Scale Up category at this year’s Soldiering On Awards.
“If I can prepare a case file for court, I can write a fully evidenced business plan. If I can write an operation order for a major military event, I can likewise come up with a structured way ahead for the business.” “I did find that common sense and sound judgement, the skills that were injected into me over my 32-year joint army and police career, would stand me in good stead.” “I began to slowly work out how to grow the business, https://www.themotorettes.com/ what level of capital expenditure I would need and broadly how I could make an income from this.” In 2014 he retired from the police with a diagnosis of complex PTSD – something he traces back to the horrific scenes and dangers he was exposed to in both his military and police careers. “Finally, be careful of using TLA’s – the military world is full of them but in the civilian world they tend to be spelt out!,” she adds.
The business has also had to cope with the all-time low in the dollar exchange rate as Brexit uncertainty continues – which means profits are down. But thanks to some careful planning, there is still money in the business to pay staff and keep the shop running. He sought support from X-Forces Enterprise, a social enterprise which helps veterans set up their own businesses, taking part in their business masterclass programme, seeking guidance when needed and making use of their networking opportunities.
At the same time, employers would benefit from a simplified way of understanding and recognising the equivalence between military skills and civilian qualifications. For those service leavers in need of further training and qualifications to achieve their post-military ambitions, there should be more financial support available. And for smaller employers there should be a financial incentive to recruit service leavers, in the form of a one-year holiday from Employer National Insurance Contributions.
GKN Automotive, for instance, which opened its GBS centre in January 2020, had planned to have transferred its country services by the end of 2021, but because of the pandemic, is only planning full implementation in 2022. Faurecia is talking about delaying planned projects due to the impossibility of traveling and working as a team at GBS facilities. The country is ranked 23rd in the World Talent Report 2020published by IMD, ahead of countries such as France, Spain, and Italy in Western Europe, and Lithuania, Slovenia, Latvia, Poland, and the Czech Republic in Central/Eastern Europe. According to a Swiss institution, the national talent pool ranks high when it comes to language skills , management education , university education , and science graduates . Moreover, Portugal’s capacity to attract and retain talented migrants is growing stronger, as revealed by the OECD Indicators of Talent Attractiveness. The country ranks 21st in its ability to attract highly educated workers (i.e. those with master’s and doctoral degrees) and 16th in its ability to attract university students.