Business Service Team

This is a nationwide initiative aimed at strengthening skills and increasing the supply of professionals in the areas of Information Technology and Communication. Among the companies involved are some business services players such as Accenture, Altran, Deloitte, Gfi, Microsoft or Softinsa. Talent management is crucial for the success of these structures; the challenge is to simultaneously hire the right people, upskill the existing talent and retain critical profiles. Consequently, in addition to having a good understanding of the business and its strategic goals, GBS professionals must have experience in areas such as strategic workforce planning, management and leadership development, and employee learning and development. Our business services team offers the multi-disciplinary knowledge and experience to support you in all aspects of your strategic and operational challenges. From understanding end-market requirements, planning and rolling out technology solutions to helping you diversify into new markets, we are on hand to provide the insight and services you need.

We can also work with you to develop staff pools to meet the specific needs of your organisation. Our 6 steps will steer you through the buying process, so you can make the right choice. However, we also know that over half of businesses who try to adopt new digital technologies are unsuccessful.

Just like laptops are now the norm in the office, could immersive technology become equally commonplace in our working futures? We caught up with Ford’s team in the UK to find out how they are using this and other emerging technologies to break new ground. All businesses have been affected by changes to working behaviour in the last year. Peter Terry Brown, our Unified Communications and Connectivity Director, explains how those that are ‘fit for the future’ have adapted with greater success. Learn everything you need to know about starting a business, including business law basics, finance fundamentals and how to secure your first sale. Learn how to reduce your risk of late payments and what to do if you find yourself a victim of them with our guides, resources and practical advice.

Corporate Services manages the workplace experience for all employees, covering Facilities and Real Estate Management, Building Design and Construction, Travel, Security, Business Continuity and Incident Management. Our remit includes HSBC’s property portfolio across 65 countries and territories. Our aim is to ensure that customers and colleagues on HSBC premises benefit from a safe, well-managed environment. To find articles related to our products and services, search our knowledgebase below.

Today, there are only a few executives with experience acquired in business services centres from multiple different organisations; companies still put their trust in people with many years of internal career experience to perform these roles. It is true that when dealing with the highest positions and the more mature GBS centres, internal profiles are likely to be the preferred choice in many cases. However, in centres which are less mature, we might start to see a greater rotation of GBS professionals with experience in improving, standardising, and harmonising processes, and in implementing automation and digitalisation tools. We recommend that companies intending to open a business services centre in Portugal should bear in mind that although there is a good talent pool in Portugal, searches for certain positions must be international from the beginning. However, our experience shows us that this growing talent pool is not enough when it comes to recruiting for management roles that demand a previous international background acquired in corporate roles in large organisations. Our Digital Business Services teams are the foundation of HSBC, providing essential support across technology, operations and key central business services for our global businesses and functions.

Together with a dedicated PRINCE2 qualified Healthcare Partnership Manager , you will have full visibility of your service and be well equipped to make cost-saving moves. Your dedicated Healthcare Partnership Manager will be able to assist you with everything you need, such as preparing professional project plans and business case documents, to name a few. The course discusses how these four strands of thinking are interconnected and how they collectively support effective business change. You will develop an understanding of how to apply key business service design techniques.