Unhappy customers, on the other hand, vent their frustrations, avoid future purchases, and even tell others about their bad experience. Asymmetric information, product availability, and services between the advancement and its outcome can all contribute to customer dissatisfaction. Customers’ trust in your business depends on your ability to perform honestly, uphold ethical business practices, and adhere to sound financial principles (Ai et al., 2022). Its purpose is to clearly articulate our ethical standards and provide employees with a guide to what is expected of them in their behaviour and business activities.
We respond to a number of queries through the ethics advice services each year and all communication through the confidential reporting line is investigated. We have a Group Code of Conduct, and all our employees, our leaders and our board receive training in business ethics. Indicated Lecture Hours are approximate and may include in-class tests where one or more … Read MoreRead More »