Shared Corporate Solutions Reimagined

The course explains and links the four key mindsets required for effective service design and organisational success. And because we know that costs are a significant barrier to businesses investing in digital software, discounts worth up to £5,000 to help you buy the right productivity software for your business are now available. Co-created with, and for the people that use them, our back- and middle-office shared solutions work together to deliver unparalleled, demonstrable resilience and value for money.

“The military gives you a ‘can do’ attitude, it teaches you to find a way through a problem and see a project through to completion in a timely manner, regardless of how important or tedious the task is,” she says. Joining the RAF as a supply and logistics officer in 1986, she was posted to RAF Henlow and RAF Lossiemouth during her time in the forces, leaving when she became pregnant. “I only had military experience to lean back on to. A lot of ex-forces guys are very entrepreneurial anyway, they maybe don’t realise it,” says PJ. The couple had just over £1,000 saved up and PJ had to quickly get to grips with the nitty gritty of setting up his own business such as learning about VAT returns, corporation tax and corporate structure.

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Grunenthal, for example, offers psychological support because insurance does not cover it, while Siemens has a medical centre in the facilities. Regarding salaries, a recent surveyof companies with Business Service Centres in Portugal, conducted by AICEP, IDC and Nova University, indicates a 3% average annual increase in the last three years. According to many companies, cooperation with universities is crucial for recruiting talent. The centres also use social media and job search websites, as well as recruitment firms. Teleperformance, for example, attracts foreign talent by reimbursing the initial flight costs and one annual complementary return flight.

“I think we have planned for a lot more things than other businesses might have done. That’s the military mindset,” says James. “I try to spend time out and about in the different business areas, seeing what support I can give to the staff, to help everyone be the best they can be. Highland Campervans began with a small hire fleet which has grown into the Highlands’ specialist centre for motorhomes and campervans. The proportion of veteran-run businesses with at least one employee is much higher than among the business owning population as-a-whole. Board of Innovation makes Fortune 500 corporations innovate like startups, mixing proven methods from design thinking and lean startup strategies. The team also includes a dedicated business development manager, responsible for positively managing Echelon’s extensive existing network and pipeline and cultivating new contacts and business leads.

Prior to the pandemic, many firms also offered the possibility of remote working one day per week. The pharmaceutical company will allow its staff to work wherever they want, as long as they have the conditions to do so. Companies also highlight Portugal’s geographical location and convenient time zone, with a maximum four-hour flight time to the main European cities. Portugal’s proximity to North and South America is also good for centres providing services to Latin America, such as Grunenthal, Solvay and Nestle’s respective BSCs. The companies that we have consulted agree that the main reasons to choose Portugal as a location for a Business Services Centre are a competitive talent pool , and geographical proximity. They also recognise other advantages such as good infrastructure, political stability, labour flexibility, ability to attract people of many nationalities, open culture, and good climate.

This is the indispensable guide for any organization that wants to move their customers to a more positive experience. The authors show how to transform your customer’s experience and keep them engaged through the art of intentional service design. It seems that there are many projects in the pipeline, and the prospects for the national Business Services industry are good. The EY European Investment Monitor 2021 ranks Portugal in its Top 10 countries, with the highest number of FDI projects in Europe – 154 last year. The report also highlights that Portugal is the 6th largest destination for software and IT services, which represents more than a third of the total number of projects.