Six simple steps to achieving customer excellence

National Customer Service Week (1-5 October) is the perfect opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the economy. ‘Behaviour breeds behaviour’ and happy staff lead to happy customers. Hence paying as much attention to the needs of your staff as you do your customers will help improve your overall customer service. Focus the team on delivering exceptional levels of customer service. Some of their customer practices may be adoptable in your organisation.

  • Implement a simple recognition and reward scheme that focuses on delivering exceptional customer service and fits with your organisation’s culture.
  • This statement underpins our every decision and we believe that ultimately, this is the foundation of our success.
  • This stage is normally activated when the customer is either not happy with the initial front-line response or has written in to complain.
  • Your customer service
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